We’re delighted businesses, organisations and community groups are signing-up to our channels – from the East Neuk and across north-east Fife. One of the very first to do so?  Letsgo TNT Gas & Heating Engineers.

The company is “proud to serve the East Neuk” with “top-quality central heating services“.

Owner, Tom Gair, tells us: “We are known for our reliability and expert workmanship. Customer service is at the heart of everything we do – our friendly, professional team is committed to delivering a hassle-free experience you can trust. Many claim it, but we really do go the extra mile to keep homes warm and safe.”

In fact, their very latest job has been to fix a leaky shower for a customer in Anstruther. Tom says: “More and more, we hear that companies just don’t reply to calls for help. The customer in Anstruther had a leak in their showerroom pipes. We got the call, turned up on the same day, fixed the leak fast – and went the extra mile to insulate the pipes that will help prevent freezing again.”

He tells us that he got into the business because he saw a “real need for reliable, customer-focused heating services” in our local community. Tom adds: “With a passion for helping people and years of experience in the gas and heating industry, we wanted to create a company that not only delivers high-quality workmanship but also prioritises customer care. It’s always been about more than just fixing boilers – it’s about building trust and making sure our customers feel looked after … from start to finish.”

Your inspiration?

Tom says that his biggest inspiration has always been the people in the community: “Seeing how much of a difference reliable heating and great service can make in someone’s home really motivates us to do things better. That’s what drives us … to provide a service that’s not only professional but genuinely caring and dependable.”

Alongside Letsgo TNT Gas & Heating Engineers, Tom’s wife Thelma – also a director in the business – started Letsgo TNT Cleaning. Tom says: “Both businesses complement each other really well. While we focus on keeping homes warm and safe with our heating services, the cleaning side helps make sure they’re fresh and spotless too! We often hand out each other’s business cards to clients, and it’s been a great way to offer a complete, trusted service.”

What is your USP?

As a family-run business, Tom says they take pride in delivering reliable, high-quality work while making the entire process friendly, stress-free, and personal: “And so our unique selling point is simple – we combine expert heating services with exceptional customer care you can trust” adding: “We’re not just about fixing boilers – we’re about building lasting relationships with our customers, and with our sister cleaning company, we offer an extra level of convenience.”

How many people do you employ?

Letsgo TNT Gas & Heating Engineers is a “small, dedicated team“. Tom explains: “At the moment, we employ two people across both Letsgo TNT Gas & Heating Engineers and Letsgo TNT Cleaning – and that close-knit team allows us to maintain a personal touch. It ensures every job gets the attention to detail and quality our customers have come to expect from us.”

Greatest achievements?

Tom is passionate about customer service – and so it is the feedback he receives from his clients that he sees as his greatest achievements: “The strong reputation we’ve built is something that makes us very proud. Positive feedback and word-of-mouth recommendations we receive are a huge testament to our team’s hard work and dedication.” Another big achievement? Expanding the cleaning arm of the business to offer clients a broader range of services whilst maintaining the family-run and community-focused ethos: “For us, happy customers and growing through trust are our biggest wins.”

Need more?

You can visit their website via this link where you will find a full breakdown of services, areas covered, boiler care plans and customer reviews.

You can email Tom Gair via this email link and follow the company on Facebook via this link. They are also on Instagram and X. You can also find them on YouTube. Watch their video by clicking on the image below.

Thanks for reading!

Running a business in the East Neuk?

Need more customers?

Tom’s business signed up to our CuparNow support; in doing so, his business benefits from our coverage and channels covering north-east Fife – CuparNow, StAndrewsNow and EastNeukNow. Combined, we have a digital audience that tops 150,000 – readers, followers, listeners, viewers and email subscribers. If you run a business, organisation or community group and you want to reach and engage with more people, sign-up to our support.

Packages start at just £100 + VAT for the year. Click on this link to read more about our work – or on the image below to sign-up today.

If you have any questions, please get in touch. Just email us via this link and we’ll arrange a call or to pop in and see you.